SR Health
Patient Engagement for the real world.
Patient communication has changed forever. Healthcare teams must embrace new technologies and strategies right now, and they’re doing it with SR Health. SR Health is an innovative software as a service product for the ever changing healthcare messaging world.
SR Health 2020 Homepage
SR Health 2020 Message Manager
SR Health 2020 Message Properties
SR Health 2020 Email Editor
SR Health 2020 SMS editor
The Problem
How best does a modern health system or hospital communicate with their patients in the way that the patient wants to be messaged, when they want to be messaged and how they want to be messaged?
The SR health product was vast, I focused primarily upon the automated workflows product.
User’s and Audience
The target users of SR Health are communications directors, front desk staff, and patient relationships managers, at large hospitals and enterprise health systems. These users need to have the flexibility to message their patients who have a preference for mobile-first, fast, real-time communication. Emails and phone calls just doesn’t cut it fully anymore.
A key differentiation here is the ability to message according to the patient’s desires:
A young 30s mother to a newborn child. SMS messages and bi-directional text conversations are for you.
A 65+ retiree, may ask for primarily phone call communications.
A forgetful overly stressed mid-40s professional may need to get messages over SMS, and Email. and get reminded of appts multiple times before the appointment and have ease of communication after the appointment. That is exactly available based on these patient users.
SR Health Automated Workflows
Innovative Technology
Combining AI and an automated message platform within SR Health allows you to create custom sequences for specific chronic conditions that include a mix of timing, outreach methods (text, email, phone call), and even patient surveys to get better information about how your patient is doing. These sequences, or flows, help to improve patient care adherence, resulting in fewer re-admittances and visits to the emergency department. As a result, you can improve patient outcomes to increase your value-based care reimbursements.
Senior Designer & Product Manager
I began by taking a lead role over the entire design of the application. Building a design system, to be used for the entire application, and collaborated with the team to match a set design style and guidelines across the application. I worked along side several Product managers meeting with users and potential customers to understand market needs, and user experience flow.
Over time I took over as a product manager and UX designer over the automated messaging platform, and the technological side of the message pipeline. Working hand-in-hand with Engineering managers to work with teams to prioritize, implement, and build out product features, at the desire of the market based on data both qualitative and quantitative, and technical features to be used by other teams.
Manage a feature backlog and feature roadmap, while getting valuable feedback from stakeholders, the market, and users, to determine how, when, and scope of the product while in development.
SR Health Design System
Living Design System
Based on the atomic design system by Brand Frost. The Solutionreach SR Health Design System is designed to be living and modified based on customer feedback and needs of the organization.
Cross Team Buy-in
It was primarily my responsibility to manage the design system and build it out evangelize and then streamline the usage across the team for usage by development teams.